CUSTOMER SERVICE

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Manorga IS DRIVEN BY VALUES

More than simply offering standards and ad hoc solutions, Manorga maintains a genuine partnership with its clients. Advising customers is a priority and we pursue a process of improvement with them in order to meet their expectations and anticipate market needs.

Depending on the nature of your projects, our design and engineering staff or our technical sales staff analyse your environment and your requirements, and help you to draw up your specifications and design your plans.

OUR CUSTOMERS ARE TOP PRIORITY IN ALL WE DO

Meeting needs and expectations, whether expressed or not, is our guiding principle.
Each stage of all our relationships is fundamental in our eyes, and we make every effort to meet and anticipate requirements.

WE BELIEVE SERVICE IS ESSENTIAL

A personalised approach, tailored solutions, competent design and engineering departments, two innovative production sites and efficient logistics are the pillars that allow us to offer a high-quality service. They play an essential role in our approach to business.

WE HONOUR OUR COMMITMENTS

“Commitment” is a philosophy at Manorga.
Our commitment to quality may be the cornerstone of the building, but our commitment to innovation and service are essential too. It is based on these solid foundations that our teams collaborate with our customers, paying due attention to the objectives of each and every one.

OUR PRESENCE IN MANY AREAS OF BUSINESS ACTIVITY

  • Fitting out stores and storehouses
  • Automotive
  • Logistic centres and warehouses
  • Industrial supplies
  • Industry
  • Service industry
  • Storage Office furniture
  • Tertiary
  • Archiving
  • Mail order for industrial clients

AN INNOVATION-BASED APPROACH IN ORDER TO MEET NEW REQUIREMENTS

With a policy of continuous research and development of new solutions, Manorga has been committed to an innovation-based approach from the moment it was created.

It keeps a close eye on market needs so it is always able to better organise and optimise storage space.

COLLABORATION ON MAJOR PROJECTS

ONGOING DESIGN

For Manorga, innovation is our primary mission. Our design and engineering staff are constantly developing new manufacturing standards, but also customised products and bespoke solutions. From project development to implementation, our aim is to complete within the shortest possible time.

STANDARDS UNDER CONSTANT REVIEW

Our mission of developing and improving our products allows us to offer very high-quality solutions.
Our wide range of standard products meets all configuration requirements and adapts to changes in working methods.

LISTENING CAREFULLY

Combining flexibility, know-how and industrial competence, the experienced Manorga teams listen carefully to the different needs of the market.

A PROACTIVE APPROACH

Manorga’s proactive approach means designing holistic solutions, meeting all of the customer’s needs, even those not expressed.
2 new products created or redesigned every year

ACKNOWLEDGE QUALITY MANUFACTURING

More than simply offering standards and ad hoc solutions, Manorga maintains a genuine partnership with its clients.
Advising customers is a priority and we pursue a process of improvement with them in order to meet their expectations and anticipate market needs.

Sturdiness, safety and aesthetics are the three pillars of our commitment to quality for all of our product lines.

OUR MANUFACTURING PLANT APPLIES A FULLY INTEGRATED MANUFACTURING PROCESS

Two modern and efficient manufacturing sites of 30,000 m2 allow great flexibility in production and implementation times that meet customer expectations.
Our location in the heart of Europe and our commercial presence in 17 countries ensure our expertise has an international reach.

OUR TECHNICAL METHODS ARE CONSTANTLY EVOLVING

Our design and engineering departments, factories and logistics department are equipped with the most efficient technical resources. Our investment policy is part of our approach based on evolution and innovation.

WE PLACE GREAT IMPORTANCE ON THE SKILLS AND KNOWLEDGE OF OUR TEAMS

Our teams are composed of employees trained in Manorga processes and the “customer service” dimension. They are professionally motivated and fully conversant with our methods.
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WE WORK IN PARTNERSHIP ON MAJOR PROJECTS

For complex projects, we support our customers from the planning stage onwards in order to provide the best solution in accordance with technical, budgetary and regulatory constraints.

WE CAN TAKE ACTION UPSTREAM

Depending on the nature of your projects, our design and engineering staff or our technical sales staff will analyse your environment and your requirements and help you to draw up your specifications and design your plans.

Like the quality of our processes and manufacturing, the safety of the installations created using our products is also an essential criteria, and is fulfilled in accordance with current regulations and standards.

Facilitating or limiting access to stored products or archived documents is often an integral part of the specifications. Manorga offers a range of accessories and practical storage solutions for industrial warehouses, commercial premises and archive rooms.